Accounts for Employees of Acne Experts, or Employee Accounts for short, are accounts that provide access to Face Reality's Acne Specialist Training, Acne Expert continuing education and most business tools, and the support of the Acne Expert Success Team to licensed skincare professionals who do not hold their own tax exemption and liability insurance documents but are employed by a business that is owned (or operated in part) by a certified Acne Expert who holds current versions of these documents.  

Please note that Face Reality’s usage of the term “Employee Accounts” never refers to or implies employment by Face Reality, directly or indirectly. More on that below!

No, "Employee Accounts" is merely a shorthand for Accounts for Employees of Acne Experts. You may have seen this disclaimer:

*Face Reality's use of the word "Employee" refers to the employee of the certified Acne Expert Reseller. It does not refer to or imply employment under Face Reality Skincare. This is true for any and all materials that reference Employee Accounts or Certifications, whether directly or indirectly.

Neither the Acne Expert Reseller Account nor any associated Employee Accounts are employed by Face Reality, LLC. Wherever Accounts for Employees of Acne Experts are referenced, directly or indirectly, any mention of "employee/employer" refers to the customer's employee/employer. The proper noun used as a shorthand for Accounts for Employees of Acne Experts, Employee Accounts, will always refer to customer accounts for any employee of a certified Acne Expert Reseller Account. If you have any questions, please reach out to the Acne Expert Success Team.

A Primary Account Holder is a certified Acne Expert who:

1. Holds current tax exemption and liability insurance documents and had them approved during their certification process AND
2. Has added employees to their account.

In the vast majority of cases, the Primary Account Holder is the only account holder at that business who is authorized to place wholesale orders, participate in the Product Credit Program, and be listed in the Acne Expert Locator*. The exception to this rule is when an employee was previously certified as an Acne Expert with tax exemption and liability insurance documents, and still holds valid versions of those documents. This is the only situation where a business would have multiple accounts that are able to place wholesale orders and be listed in the Product Credit Program and Acne Expert Locator*.

*given the eligibility requirements are met

You may see this term used to refer to all certified Acne Experts who hold tax exemption and liability insurance documents and therefore are licensed to place Face Reality wholesale orders and resell the products as a part of their business. This term includes both accounts that have employees certified under their account (a.k.a. Primary Account Holders), and those who are independent (i.e., do not have employees certified under their account). 

To add new employees or manage existing ones, log into your account and click on Employee Management on the left side menu. If you have not already added the feature to your account or reviewed the details of the program, please visit Employee Accounts to learn more before getting started.  

Those who complete Acne Specialist Training for Employees of Acne Experts will be mailed a certificate that denotes the name of the business and the name of the employee.   

The Primary Account Holder can remove employees from their business in the Employee Management tab. Employee(s) will no longer have access to training videos, continuing education, our resources, or the Acne Expert Success Team. Employees must be re-added by a Primary Account Holder to reinstate their access OR convert their account from an Employee Account to a certified Acne Expert Reseller Account to gain full access to all of Face Reality’s tools and resources (including wholesale pricing, the Product Credit Program, and the Acne Expert Locator).  

Before beginning the conversion process, please note that you must carry valid tax exemption and liability insurance documents.

To convert your account, log in and click on the Training tab at the top of the page. You will see a description of account conversion with a button to purchase account conversion for $300. When the purchase is complete, go to the Training tab to sign the Supply Agreement, which differs from the one you signed as an employee of an Acne Expert, and upload your documents. Once your documents have been reviewed and approved, you will have access to everything Face Reality has to offer, including the tools you did not have access to with your Employee Account, which includes wholesale pricing on products, the Product Credit Program, and the Acne Expert Locator*.

*given you meet the eligibility requirements

Add the employee using the email address they were initially certified under and they will be added to your list of employees in your Employee Management tab, but they will still need to complete a couple steps on their end. While training will not need to be purchased for previously certified employees nor will they need to complete the quiz, they will be required to re-upload their current professional skincare license and agree to the terms of our Associate Supply Agreement.   

No action will be needed on your end as this employee has full access to their own account. They will not be associated with your business, but if you would like us to have that information for support purposes, please contact the Acne Expert Success Team and they will make note of it. 

You may have seen this disclaimer in relation to Employee Accounts: 

*Face Reality will have no role in determining whether or how the Sales Representative and Associate will pay for any and all training. Payment decisions and payment terms for any and all Face Reality training will be left solely to the determination of the Sales Representative and Associate. Face Reality will not assist with, or opine regarding, any payment disputes, claims, refund requests or anything of that nature. All such disagreements shall be solely by and between the Sales Representative and Associate. 

This means that it is up to the Primary Account Holder and their employee(s) to determine who is responsible for the cost of Acne Specialist Training for Employees of Acne Experts. If your business has a Training Agreement that outlines standard procedures for employee training costs, please adhere to those processes. Ultimately, Face Reality will not advise involved parties in any way on matters of payment responsibility.

On the topic of payments, please remember that all training and account conversion purchases are non-refundable.