Employee Accounts

Certifications for Employees of Acne Experts

ACCOUNTS FOR EMPLOYEES OF ACNE EXPERTS

Face Reality created Accounts for Employees of Acne Experts (or Employee Accounts*) to extend access to our best-in-class Acne Specialist Training and resources to licensed skincare professionals who are employed by a business and therefore do not hold their own tax exemption or liability insurance documents.

THE DETAILS

Click on each section below to learn more about what's included in the Acne Specialist Training for Employees of Acne Experts ($300), and then follow the steps in the "Getting Started" section below to start adding your employees and expanding your acne clientele.

ACCOUNT OWNERSHIP

Employee Accounts will have their own Face Reality accounts with their own logins. They will be able to save their quiz progress and pick up where they left off to complete the training at a pace that works for them. Once certified, they will be able to access Face Reality's extensive resources with their own login.

CONTINUING EDUCATION

Employee Accounts have access to our extensive (and still growing) library of continuing education content, as well as the ability to sign up for online and in-person education events with our Lead Educator, Alex Hernandez.

DIGITAL TOOLS & RESOURCES

Use the , including Acne Assist, client handouts, and product data sheets. Equip your employees with the education and skill set they need to grow their own business and, in turn, grow yours.

THE ACNE EXPERT SUCCESS TEAM 

Easily connect with the Acne Expert Success Team for any and all protocol, product knowledge, and business support inquiries. With their own accounts in our system, the Acne Expert Success Team is able to provide your employees with personalized support that begins the moment they create their account.

THE ACNE EXPERT COMMUNITY

Get advice, view and share client's skin clearing journeys, and build community with passionate Acne Experts in the Face Reality Certified Professionals Facebook group, which is reserved for Acne Experts with verified Face Reality accounts.

AN ACNE SPECIALIST CERTIFICATE 

Receive a hardcopy of their Face Reality Acne Specialist Certification upon training completion to display in their treatment room.

OTHER THINGS TO KNOW

  • Employee Accounts* must be added by their business's Primary Account Holder, aka the Acne Expert who holds the tax exemption and liability insurance documents for the business.
  • Employee Accounts* will not be able to purchase Face Reality products at wholesale prices. All wholesale product orders must be placed by the business's Primary Account Holder.
  • Only Primary Account Holders will be listed in the Product Credit Program and Acne Expert Locator, given they meet the eligibility requirements.

*Face Reality's use of the word "Employee" refers to the employee of the certified Face Reality Acne Expert Reseller. It does not refer to or imply employment under Face Reality Skincare. This is true for any and all materials that reference Employee Accounts or Certifications, whether directly or indirectly.

Face Reality Acne Expert CJ Williams with her employees, who have received Acne Specialist certificates from Face Reality

CJ Williams' employees with their Acne Specialist Certificates from Face Reality.

“Face Reality was the first skincare line I brought on as a solo esthetician in 2019. Since then, I have continued to grow with 8 estheticians on staff and now 2 storefront locations. I attribute much of my growth to having all my staff become Acne Experts through Face Reality. Our clientele is about 80% acne, which we use Face Reality to treat.”

-CJ WILLIAMS

Face Reality Brand Ambassador


Getting Started


1. If you're viewing this, you're already logged in. Click Dashboard in the top nav to reach your account dashboard.

2. Click on Employee Management in the Tools & Resources section. Then, click the Get Started button to add the feature to your account.

3. Review 'Other Things to Know' in The Details section above and then follow the steps below to onboard your employees!


Setting Up Accounts for Your Employees


When you click Employee Management, you will be presented with fields to enter your Business Info. You must save your Business Name and Business Phone Number before you can add employees. You can update your Business Info at any time.

Please note that adding/changing the Business Info in Employee Management does NOT update your information in the Acne Expert Locator, or anywhere else. It is used in our system to associate you with your employees.


After you save your Business Info, an empty Employees list will appear, along with the Add Employee button. If these elements do not appear, please try refreshing the page or logging out and then back in. Before proceeding, please review "Other Things to Know" in The Details section at the top of this page.

Click Add Employee. Enter your employee's email address and click Save Employee. Your employee will receive an email with a link to sign up. Meanwhile, a new Invites section will appear on your Employee Management page, which displays a list of all pending employee invites. If you receive an error message, please have your employee contact the Acne Expert Success Team.


After your employee completes the sign-up form, they will log into their new account and click on Training in the top navigation. They will be prompted to purchase Employee Training ($300, non-refundable)*.

*Face Reality will have no role in determining whether or how the Sales Representative and Associate will pay for any and all training. Payment decisions and payment terms for any and all Face Reality training will be left solely to the determination of the Sales Representative and Associate. Face Reality will not assist with, or opine regarding, any payment disputes, claims, refund requests or anything of that nature. All such disagreements shall be solely by and between the Sales Representative and Associate.


When your employee logs in and clicks Certification Training, they should now see the training videos. When they pass the open-note certification quiz with a score of 100%, they will be prompted to sign an Associate Supply Agreement and upload their professional skincare license.

Once your employee signs up, they will be moved from the Invites list to the Employees list. You can view their certification status in the Training Approved column.


If an employee is no longer with your business, you may remove them by clicking on the red Delete button in the Actions column, and then click OK. Please note that this action will revoke their access to our resources, and they will need to be re-added as an employee by a Primary Account Holder or convert to an Acne Expert Business Owner Account with tax exemption and liability insurance documents in order to regain access.


For more information about Accounts for Employees of Acne Experts, please review the FAQ below.

Frequently Asked Questions (FAQ)

What are Accounts for Employees of Acne Experts?

Accounts for Employees of Acne Experts, or Employee Accounts for short, are accounts that provide access to Face Reality's Acne Specialist Training, Acne Expert continuing education and most business tools, and the support of the Acne Expert Success Team to licensed skincare professionals who do not hold their own tax exemption and liability insurance documents but are employed by a business that is owned (or operated in part) by a certified Acne Expert who holds current versions of these documents.  

Please note that Face Reality’s usage of the term “Employee Accounts” never refers to or implies employment by Face Reality, directly or indirectly. More on that below!

When you say "Employee Account", does that mean I am now either solely or partly an employee of Face Reality?

No, "Employee Accounts" is merely a shorthand for Accounts for Employees of Acne Experts. You may have seen this disclaimer:

*Face Reality's use of the word "Employee" refers to the employee of the certified Acne Expert Reseller. It does not refer to or imply employment under Face Reality Skincare. This is true for any and all materials that reference Employee Accounts or Certifications, whether directly or indirectly.

Neither the Acne Expert Reseller Account nor any associated Employee Accounts are employed by Face Reality, LLC. Wherever Accounts for Employees of Acne Experts are referenced, directly or indirectly, any mention of "employee/employer" refers to the customer's employee/employer. The proper noun used as a shorthand for Accounts for Employees of Acne Experts, Employee Accounts, will always refer to customer accounts for any employee of a certified Acne Expert Reseller Account. If you have any questions, please reach out to the Acne Expert Success Team.

What is a Primary Account Holder?

A Primary Account Holder is a certified Acne Expert who:

  1. Holds current tax exemption and liability insurance documents and had them approved during their certification process AND
  2. Has added employees to their account.

In the vast majority of cases, the Primary Account Holder is the only account holder at that business who is authorized to place wholesale orders, participate in the Product Credit Program, and be listed in the Acne Expert Locator*. The exception to this rule is when an employee was previously certified as an Acne Expert with tax exemption and liability insurance documents, and still holds valid versions of those documents. This is the only situation where a business would have multiple accounts that are able to place wholesale orders and be listed in the Product Credit Program and Acne Expert Locator*.

*given the eligibility requirements are met

What is an Acne Expert Business Owner Account?

You may see this term used to refer to all certified Acne Experts who hold tax exemption and liability insurance documents and therefore are licensed to place Face Reality wholesale orders and resell the products as a part of their business. This term includes both accounts that have employees certified under their account (a.k.a. Primary Account Holders), and those who are independent (i.e., do not have employees certified under their account). 

How do I add/manage my employee accounts? 

To add new employees or manage existing ones, log into your account and click on Employee Management on the left side menu.

Will employees of certified Acne Experts receive a certificate upon completion of training?  

Those who complete Acne Specialist Training for Employees of Acne Experts will be mailed a certificate that denotes the name of the business and the name of the employee.  

What if an employee is no longer employed by my business? 

The Primary Account Holder can remove employees from their business in the Employee Management tab. Employee(s) will no longer have access to training videos, continuing education, our resources, or the Acne Expert Success Team. Employees must be re-added by a Primary Account Holder to reinstate their access OR convert their account from an Employee Account to a certified Acne Expert Business Owner Account to gain full access to all of Face Reality’s tools and resources (including wholesale pricing, the Product Credit Program, and the Acne Expert Locator).  

I am no longer employed by the business I was certified under. How do I convert my Employee Account to an Acne Expert Business Owner Account?

Before beginning the conversion process, please note that you must carry valid tax exemption and liability insurance documents.

To convert your account, log in and click on the Training tab at the top of the page. You will see a description of account conversion with a button to purchase account conversion for $300. When the purchase is complete, go to the Training tab to sign the Supply Agreement, which differs from the one you signed as an employee of an Acne Expert, and upload your documents. Once your documents have been reviewed and approved, you will have access to everything Face Reality has to offer, including the tools you did not have access to with your Employee Account, which includes wholesale pricing on products, the Product Credit Program, and the Acne Expert Locator*.

*given you meet the eligibility requirements

What if I have a new employee who completed the Acne Specialist Training for Employees of Acne Experts while working for a previous employer?  

Add the employee using the email address they were initially certified under and they will be added to your list of employees in your Employee Management tab, but they will still need to complete a couple steps on their end. While training will not need to be purchased for previously certified employees nor will they need to complete the quiz, they will be required to re-upload their current professional skincare license and agree to the terms of our Associate Supply Agreement.  

What if a new employee is already certified with their own Acne Expert Business Owner Account? 

No action will be needed on your end as this employee has full access to their own account. They will not be associated with your business, but if you would like us to have that information for support purposes, please contact the Acne Expert Success Team and they will make note of it. 

Who pays the $300 for Employee Training?

You may have seen this disclaimer in relation to Employee Accounts: 

*Face Reality will have no role in determining whether or how the Sales Representative and Associate will pay for any and all training. Payment decisions and payment terms for any and all Face Reality training will be left solely to the determination of the Sales Representative and Associate. Face Reality will not assist with, or opine regarding, any payment disputes, claims, refund requests or anything of that nature. All such disagreements shall be solely by and between the Sales Representative and Associate. 

This means that it is up to the Primary Account Holder and their employee(s) to determine who is responsible for the cost of Acne Specialist Training for Employees of Acne Experts. If your business has a Training Agreement that outlines standard procedures for employee training costs, please adhere to those processes. Ultimately, Face Reality will not advise involved parties in any way on matters of payment responsibility.

On the topic of payments, please remember that all training and account conversion purchases are non-refundable.

Still have questions? Contact the Acne Expert Success Team.

p:   (510) 351 - 1842 ext. 3

e:   experts@facerealityskincare.com

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