Face Reality Products may be returned within 30 days for a full refund, provided they have not been opened or used. Bundles and kits must be returned with all original components – individual products within the bundle/kit cannot be returned. All products returned after 30 days from purchase will have a 20% restocking fee deducted from the refund or exchange. Customer is responsible for the cost of shipping returned items. There will be no refunds or exchanges issued after 90 days from purchase date.
Apparel returns must be processed within 30 days of receiving the order. All items for return must be unworn and unwashed. Apparel items may be returned, but not exchanged.
Should you need a different size, please submit a return for the original item then repurchase your desired size.
There will be no returns accepted without a return authorization number. You can obtain a return authorization number by calling our Orders Department directly at (510) 351-1842 Opt 2.
Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you, provided that claims are made within 7 working days upon receipt of products.