Expert Extras - Terms and Conditions

Face Reality Loyalty Program Terms and Conditions 

Subject to the terms and conditions set forth below, effective DATE, Certified Acne Experts who are eligible may join the Face Reality Loyalty Program and will earn points in connection with the purchase of qualifying products at facerealityskincare.com. These Terms govern membership in the Face Reality Loyalty Program.  

I. Membership 

1. Eligibility. 

If you are an Acne Expert that has signed a Supply Agreement with Face Reality that already includes product discounts, or are subject to such a Supply Agreement, you are not eligible to join the Face Reality Loyalty Program. 

Otherwise, you must be a Certified Acne Expert, age 18 years or older and a resident of the United States to be eligible for membership. You will be automatically enrolled into the Face Reality Loyalty Program when you create an account on FaceRealitySkinCare.com and you agree to be bound by these terms and conditions.  

To enroll in the Program, you must provide your first name, last name, email address, state of residence, Acne Expert status and an optional phone number. The Program is void where prohibited by law. Members are entitled to only one Member Account. 

2. Free Membership. 

For those eligible, membership is free and completely voluntary. Eligible Acne Experts will be automatically enrolled in the Loyalty Program via Shopify. You may opt out of the Face Reality Loyalty Program, or rejoin the program after opting out, by contacting Customer Service at Orders@FaceRealitySkincare.com.  

3. Opening an Account. 

You will be automatically enrolled in the Loyalty program when you create an account on FaceRealitySkinCare.com and you agree to be bound by these terms and conditions. The email address that you use to register will be associated with your Loyalty Program account.  

4. Membership Account Handling. 

To ensure proper handling of Member Accounts, lost or stolen accounts must be reported by contacting Face Reality at Orders@FaceRealitySkincare.com. The Account remains the property of Face Reality and must be surrendered upon request. No credit or cash will be given for unused or expired points. Program accounts are not transferable, can not be sold with a business or as part of a change in ownership, and are not for sale, resale or barter. Face Reality is not responsible for use of a Member’s account or redemption of a Member’s points in the event the Member’s account is stolen and the account is used or the points are redeemed prior to the Member informing Face Reality that the Member’s account has been stolen. 

5. Member Information (including Personal Information) and Privacy Policy. 

You agree to maintain the confidentiality of your Member Account information, and that you are fully responsible for all activities that occur under your Member Account or any other breach of security, and to log out at the end of each session. Face Reality will not be liable for any loss or damage arising from your failure to comply with these Terms and Conditions. If you notify us that you have lost access to your Member Account, we may terminate your Member Account as proscribed in these Terms and Conditions. 

Members must keep their Member Account information up to date by visiting the Face Reality Website. Registered users of the Website must provide their individual email when logging on to the Website, which will allow the Member to follow prompts to update their personal profile. Once you are a registered user of the Website you will be automatically enrolled in the Loyalty Program. The information you provide as a Member of the Program will be handled according to Face Reality ‘s privacy policy. To learn more about Face Reality ‘s Privacy Policy, please visit Face Reality.com or https://pros.facerealityskincare.com/pages/privacy-policy (esthetician) and https://facerealityskincare.com/pages/privacy-policy (skincare clients). 

If a Member’s Account has had no purchase activity for six (6) months (or such period of time to be determined in Face Reality ‘s sole discretion), Face Reality reserves the right to downgrade or demote the Account in terms of tiers due to inactivity. 

6. Levels of Membership. 

Tiers are based on per-quarter spending and may change from quarter to quarter. Quarters start on January 1, April 1, July 1 and October 1. You will earn points as indicated below. To redeem, 1,000 points = $1.00. 

7. Online Account Maintenance. 

Once a Member is a registered, the member may view a summary of their Account on the Website. After logging onto the Website, simply click on the “Join/Sign In” link in the header of the Website homepage and change any information, as needed. Members may also view their Face Reality Loyalty Program points balance, progress toward Tier levels, transaction history, and eligibility for bonus point offers on the Website by logging in and clicking on the “Face Reality Loyalty Program™” link in the profile navigation. 

8. Member Cancellation. 

Members may cancel their Face Reality Loyalty Program Membership at any time by contacting Face Reality Customer Service at Orders@FaceRealitySkincare.com]. Upon cancellation, any unused points accrued in the Member’s account will be forfeited and cannot be redeemed. 

II. Earning Points 

1. General. 

Members can earn Face Reality Loyalty Program points on the purchase of all products online (excluding shipping, taxes, tips & charitable donations). For all online purchases (excluding shipping, taxes tips & charitable donations), Members must be a registered user of the Website and have linked their email with their online account to get credit for online purchases. Members must be signed into this account to receive any credit.  

2. Personal Use Only. The Program and associated Points and benefits are intended for personal use only. The sale or barter of any Face Reality Loyalty Program Points or benefits is prohibited. Any personal shoppers or individuals acting on behalf of third-party delivery, fulfillment and/or shopping services may not use their own Account in connection with orders placed by others. We reserve the right to modify or discontinue the Face Reality Loyalty Program at any time with or without notice, or terminate any membership at any time with or without notice for any reason, including for fraud, abuse, conduct inconsistent with this policy and/or any other Face Reality policies, third-party order fulfillment or delivery policies, for violation of any local, state, or federal laws or ordinances, or for use other than in connection with bona fide orders you personally place. 

3. Earning Rate. 

You will earn points based on your tier as delineated in Section 6, Levels of Membership, above. Qualifications for Tiers and Benefits may happen at any time, points will be awarded within 72 hours and benefits will accrue within 72 hours after that. 

4. Timing of the Addition of Points to Accounts. 

Face Reality Loyalty Program Member Points earned on the online purchase of qualifying products will be credited within 72 hours. Reward Tiers and Benefits will activate instantly once that Reward Tier is achieved. The timing for issuing points is subject to change. 

5. Exclusions. 

Calculation of Face Reality Loyalty Program points are based on the price of the purchased product only and excludes payment by the Member for tips and gratuities, charitable products and donations, shipping and all taxes, including without limitation, federal, state, and local taxes or use taxes. Face Reality Loyalty Program points will not be earned on any discounts or other promotions offered in connection with a product. For example, if a product that is normally $100 is on sale for $75, a Member will only earn points on the purchase price of $75.  Any type of price adjustments, including merchandise returns, are not eligible for points. All purchases made: (i) by a Member prior to such member joining the Program, (ii) without applying the Member’s email to the transaction made in the online-store (or with other valid identification from which the Member’s account information can be determined by the store associate), (iii) Online without a Member being logged into the Website with the Member’s email linked to the Member’s account, are not eligible for Program credit. 

6. Returns. 

Points earned for a purchase that is then the subject of a return, refund, chargeback, returned check due to non-sufficient funds, or other credit will be deducted from the Member’s account in an amount equal to the points earned for the original transaction, including bonus points. If Member’s point balance has been depleted before a return is made and processed, the Member’s account may go negative in points to account for the deduction of points for the returned or refunded product that earned the points. 

7. Bonus Point Promotions. 

From time to time, Face Reality may run certain bonus point promotions. Under bonus point promotions, Members, can earn additional or “bonus points” in connection with the purchase of certain products at Face Reality stores or in connection with shopping days where a Member earns a set amount of bonus points for shopping that day, activation required. When these products are purchased by a Member, the Member will earn bonus points on each product, as specified in the offer. Bonus point promotions are subject to the terms and conditions of the offer and may be offered at any time at Face Reality’s sole discretion. If a Member purchases a product during a bonus point promotion and the product comes with an additional, free product, bonus points will not be issued on the retail value of the free product. If a Member redeems points towards the purchase of a bonus point product and pays a portion of the retail price after the points redemption, the Member will receive bonus points on the remaining retail amount paid by the Member. If a Member redeems points towards the purchase of a bonus point product in an amount equal to the full price of the bonus point product, the Member will not earn any bonus points. Members may also earn additional points on non-purchase activities in accordance with the terms published by Face Reality. From time to time, Face Reality may offer Members the chance to win various prizes, including points. There is NO PURCHASE NECESSARY TO PLAY OR TO WIN. Rules and restrictions will apply to such promotions. 

III. Redeeming Points 

1.General. 

Points earned by a Member may be redeemed for products or discounts on products at Face Reality’s website. Points cannot be redeemed on or tips, charitable donations, shipping or taxes. 

2. Exclusions. 

Points accumulated on different Accounts of different Members may not be combined or aggregated to make purchases of products and services or for any other reason. Points earned in a transaction cannot be redeemed in the same transaction. No points or accounts may be transferred or sold due to a change in ownership. 

3. Points Expiration. 

Points expire within 6 months from the date of the Member’s last transaction, on a rolling basis. 

IV. General 

Limitation of Liability YOU UNDERSTAND, ACKNOWLEDGE, AND AGREE THAT YOUR PARTICIPATION AND USE OF THIS PROGRAM IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PROVIDED UNDER APPLICABLE LAW, FACE REALITY SHALL NOT BE LIABLE FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR LOST PROFITS, IN ANY WAY DUE TO, RESULTING FROM, OR ARISING IN CONNECTION WITH THIS PROGRAM. 

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. 

By joining the Face Reality Loyalty Program, you agree to be bound by the terms and conditions set forth in these Program rules. Except where prohibited by law, Face Reality reserves the right to cancel, modify, or restrict Face Reality Loyalty Program or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Face Reality may make these changes even though such changes may affect the Member’s ability to use points already accumulated. Members are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member’s points balance, as reflected in Face Reality’s records, shall be deemed correct. Face Reality reserves the right to determine the amount of points in any Member’s account based on Face Reality ‘s internal records related to such Member’s account. In the event of an inconsistency between the amount accrued in a Member’s account as stated on any Member’s receipt and Face Reality’s internal records, Face Reality’s internal records will control. Face Reality assumes no responsibility for errors caused by incorrect Member information. A Member’s right to transfer points earned or granted under the Program is strictly prohibited.  The sale of points is prohibited and may result in the confiscation or cancellation of such Member’s points as well as suspension or termination of your membership, which in each case shall be final and conclusive. Face Reality may revoke any Member’s membership in the Face Reality Loyalty Program at any time if such Member engages in abuse of the Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of points or redemption of rewards may result in revocation of membership in the Program and may affect a Member’s eligibility for participation in any other Face Reality program. Face Reality Loyalty Program points are non-transferable and cannot be redeemed for cash. No interest is paid on Points and/or Rewards subject to applicable laws. Point and/or Reward balances are not your property, and you have no property rights or other legal interest in the Points and/or Rewards. All Points and/or Rewards remain the sole property of Face Reality until redeemed. Your Points and/or Rewards balance or any part of it is not transferable, cannot be brokered, bartered, or sold, and cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with Points and/or Rewards of any other Participant or participant in the Program. If required under applicable state unclaimed property laws due to non-redemption of your Points and/or Rewards balance over time, we may transfer, report, or convey your Points and/or Rewards balance to a state agency. You should therefore redeem your Points and/or Rewards balance on a regular, continuing basis. We take no responsibility for any loss of Points and/or Rewards balances due to unclaimed property laws. The interpretation and application of the Program’s Terms and Conditions are at the sole discretion and determination of Face Reality. Any action arising out of the Program, including but not limited to a breach of these Terms and Conditions, shall be in AAA Arbitration in Contra Costa, California. The applicable law in such an action will be the law of the State of California, applicable to contracts entered into and to be wholly performed therein without regard to conflict of laws or choice of law principles. 

Face Reality employees, as well as its subsidiaries, affiliates, suppliers, advertising and promotion agencies, employee