TERMS AND CONDITIONS
All licensed skincare professionals (Physician, Nurse, Aesthetician, or Cosmetologist) who are approved resellers ("Resellers") of Face Reality's Products are eligible to participate in the Face Reality, Inc. ("Face Reality") Product Credit Program (the "Program"). If you participate in the Program for your Reseller account with Face Reality (your "Account"), you accept the following Program Terms and Conditions (“Terms and Conditions”):
Eligibility and Enrollment
All Resellers who have a valid, fully-executed Supply Agreement ("Supply Agreement") with Face Reality are automatically enrolled in the Program unless you notify Face Reality that you would like to opt out of the Program. To opt out of the Program, or for any questions regarding the Program, please contact customer service at pros@facerealityacneclinic.com or call at 866-477-3077.
Program Benefits
Participating Resellers will be listed on the "Cart" page on the Face Reality website at facerealityskincare.com. When a customer purchases Products directly from the Face Reality website, the customer will have an opportunity to select the Reseller's name from a dropdown menu before completing their purchase. The Reseller will receive a credit towards Reseller's next purchase of Product ("Program Credit") equal to a percentage, determined by Face Reality at its sole discretion, of the total purchase price of the Products purchased by the customer, exclusive of shipping and taxes; provided, however, that the applicable percentage may be adjusted by Face Reality at any time at its sole discretion without prior notice to you. Program Credits from all customer purchases completed in a calendar month will be applied to your Account by the tenth (10th) day of the following calendar month. You may use the Program Credits towards future orders of Face Reality Products at pros.facerealityskincare.com by entering your unique Program promotional code, to be provided to you by Face Reality. Program Credits earned for customer purchases that are returned, refunded or otherwise adjusted will be deducted from your Program Credit balance. Such deductions may result in a negative Program Credit balance, in which case, any subsequent Program Credits earned will be applied to reduce that negative balance.
Inactivity and Expiration
There is no limit to the amount of Program Credits you can earn for an Account. Program Credits earned but not used towards the purchase of Face Reality Products on pros.facerealityskincare.com will expire six (6) months after your last purchase if your Account has been inactive (i.e., there has been no purchase activity on your Reseller Account) for six (6) months. Your Account will be put in "Inactive" status and you will be removed from the dropdown menu on the "Cart" page on facerealityskincare.com. Resellers whose Accounts are placed in "Inactive" status may become Active again and re-enrolled in the Program upon placing an order at pros.facerealityskincare.com. However, any expired Program Credit will not be restored.
Use of Program Credits
When applying your Program Credits towards a purchase, you remain responsible for payment of all amounts owed over the value of the Program Credits applied. Program Credits may be used towards the purchase price of Products and the cost of shipping. Program Credits cannot be redeemed for cash or cash equivalent or applied to past purchases. Subject to the Return Policy set forth in the Reseller’s Supply Agreement with Face Reality, if you return Products purchased with Program Credits, the dollar value of the Program Credits allocated to the Product(s) returned will be credited to your Account by the tenth (10th) day of the following calendar month. However, any Program Credits used towards shipping costs will not be refunded or credited back to your Account. If your Account is in "Inactive" status, the dollar value of any Program Credits earned will be forfeited. All purchases and returns on pros.facerealityskincare.com are subject to the terms and conditions of the Reseller's Supply Agreement with Face Reality.
General Terms
Program Credits are not transferable to anyone else and may only be used by you for your personal benefit. You cannot combine your benefits with the benefits accrued by any other Program participant. Program Credits are not “gift certificates” and are not intended for gift-giving purposes. Program Credits have no cash value and are purely promotional. Program Credits cannot be used retroactively for prior purchases. Unless and until you apply the Program Credits towards a purchase on pros.facerealityskincare.com, you do not have any right, title, or interest in your Program Credits.
Once customer order is placed, esthetician selection cannot be added or changed.
Removal from or Modification/Termination of Program
We reserve the right to remove any person from the Program in the event of any fraud or abuse as determined in our sole discretion in connection with this Program. We reserve the right to change or terminate the Program, and amend or modify these Terms and Conditions, at any time and in any manner without notice.
No Warranty
facereality and each of its officers, directors, employees, and agents make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the program or any products or services related to such program.
Release of Liability
You release facereality and each of its officers, directors, employees, and agents from and against any and all liability relating to your membership or participation in the program or these terms and conditions.
Complete Agreement
These Terms and Conditions, together with your Supply Agreement (including, without limitation the “Governing Law” and “Dispute Resolution" (including the "Arbitration" provision) sections of the Agreement), make up the entire agreement between us relating to the Program, and replace any prior understandings or agreements (whether oral or written) regarding the Program. All capitalized terms not otherwise defined herein shall have the meanings given to them in the Supply Agreement.